Rules of accommodation and rendering of services in Veshki Park Hotel

1. General
1.1. These rules establish an order of booking, settling, accommodation and rendering of services in Veshki Park Hotel.
1.2. These rules are developed according to the Act of the Russian Federation "About consumer protection" and Rules of providing hotel services in the Russian Federation (an edition from 01.02.2005).
1.3. The hotel is intended for temporary residence.
1.4. Working hours of hotel - round-the-clock.
1.5. Checkout time in hotel – 12:00 of local time.
1.6. Settling time (arrival) in hotel – 14:00 local time.
1.7. The hotel provides the following list of free servicest to Guests (clients):
- free Wi-Fi in the territory of hotel;
- objects of sanitary and hygienic accessories in rooms;
- phone in rooms;
- TV in rooms
- refrigerator in rooms;
- call of ambulance;
- use of the medical first-aid kit;
- the service "Alarm clock" is carried out at a preliminary request;
- delivery of correspondence in room after receiving ;
- round-the-clock room service;
- daily change of towels ;
- change of linen at least 1 time in three days;
- printing, copying, scanning of documents;
- use of the iron and ironing table;
- use of the safe in the room;
- taxi call;
- reference information around the city;
- an ATM;
- a shoe-polish in the hotel hall;
1.8. For your convenience and safety the staff of hotel is obliged to instruct briefly you about the basic rules of hotel, how to use the room, the equipment and additional services.
2. Booking, change of booking and annulment of booking
2.1. For the guaranteed settling preliminary booking is provided by one of the next ways:
- booking to the e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it.;
- booking by phones: +7 (495) 797 67 84, +7 (925) 666 10 56;
- booking through the website of hotel: www.veshkiparkhotel.ru;
2.2. In all specified cases of preliminary booking "Confirmation" in a form convenient for you (for legal entities surely in writing) and the invoice for payment of legal entities will be sent to you. When booking the hotel can demand 100% of an advance payment for the entire period of accommodation. Booking without advance payment is considered unwarranted.
2.3. In case of late change and annulment of demands for the settlement of individual guests and groups of 2-5 people the payment is raised:
- in 24 hours – 50% of cost of the reserved rooms in one day;
- in day of arrival – 100% of cost of the reserved rooms in one day;
- not arrival – 100% of cost of the reserved rooms in which arrival did not take place (provided that the reservation was not cancelled in the stipulated terms) in one day.
2.4. In case of late change and annulment of demands for the settlement of groups of 6-10 people the payment is raised:
- in 48 hours – 50% of cost of the reserved rooms in one day;
- in 24 hours – 100% of cost of the reserved rooms in one day;
- no arrival – 100% of cost of the reserved rooms in which arrival did not take place (provided that the reservation was not canceled in the stipulated terms) in one day.
2.5. In case of late change and annulment of demands for the settlement from 10 and more people a payment is raised:
- in 2 weeks - 50% of cost of the reserved rooms in one day;
- in 48 hours – 100% of cost of the reserved rooms in one day;
- no arrival – 100% of cost of the reserved rooms in which arrival did not take place (provided that the reservation was not canceled in the stipulated terms) in one day.
3. Refusal in accommodation
The hotel has the right to refuse rendering of services of accommodation on the following bases:
3.1. In the absence of vacant rooms.
3.2. To the citizens who did not reach full age - without parents.
3.3. At absence of the documents of the established sample proving the identity from the citizen.
3.4. If the citizen interested in staying at the hotel is the carrier of a dangerous infectious disease, provides a threat to security of other guests or property of hotel, or is in a condition of strong alcoholic or drug intoxication.
3.5. In case of spontaneous disaster, destructions or influence of other factors of force majeure.
3.6. At unwarranted booking.
4. Information about the Guest (client).
4.1. At reception of the preliminary application for accommodation (further "The demand for booking") the hotel has the right to demand to provide below the listed data on the person for whom room is reserved, a payment method of services of hotel :
- Full name,
- sex;
- nationality;
- passport data;
- date of arrival in hotel and departure from it;
- category and number of the reserved rooms;
- payment method of services of hotel;
- contact information.
5. Accommodation payment.
5.1. At reception of the demand for booking or during registration procedure the hotel has the right to demand payment of advance payment at a rate of a room rate during accommodation. Payment of accommodation and additional services is carried out according to the price-list approved in hotel.
6. Payment of bills
6.1. Payment of bills is made for all services of hotel in rubles.
6.2. Services of hotel, including accommodation, can be paid with cash, non-cash transfer. Also for payment credit cards are accepted. Anyway bills have to be completely paid until departure of the guest from hotel. Payment for room is raised also in case of voluntary non-use by the client of room. Payments for services of accommodation it is raised before arrival in room for the entire period of accommodation.
7. Registration.
7.1. In day of arrival it is necessary to be registered in service of reception and placement of the administrator.
7.2. For accommodation registration:
- give the administrator information specified in point 4.1.;
- for foreign citizens (besides): the purpose of arrival to the Russian Federation, given the national passport, the visa, number of the migration card, date and a place of crossing of border;
- for citizens of Russia: the passport or other document, the established sample proving the identity: for citizens of Russia of not reached 14 years, the certificate of birth;
- examine these rules of accommodation and Fire safety regulations;
- sign the registration card;
- receive a room key of the guest, if necessary the password of access to Wi-Fi from the employee of hotel (administrator).
8. Checkout time, hour of registration.
8.1. The payment for accommodation in hotel is raised according to uniform checkout time of 12:00 of local time, irrespective of the actual time of arrival in hotel. Hour of arrival per hotel it is considered 14:00.
8.2. In case of a departure delay the payment for hotel accommodation is raised in the following order:
• at arrival of the guest from 24:00 till 06:00 – entrance is carried out at 12:00 the current days. Thus the payment is raised in days;
• at accommodation staying no more (24 hours) payment is raised in days;
• in case of settling of the guest to checkout time from 06:00 till 14:00, on it conditions of early arrival extend. The guest is obliged to bring 50% of daily cost of accommodation;
• at departure of the Guest after 18:00 the overall cost of daily accommodation is raised;
• placement of the Guest arrival until 14:00, is made only in the presence of vacant rooms;
8.3. In hotel the daily form of payment of hotel services is established.
8.4. Placement of citizens on their arrival is made for the term specified in demands, and for foreign citizens – within period of validity of the visa or the migration card.
8.5. At delay more than for one day, the reservation is cancelled. In this case placement in hotel is made as the general turn in the presence of rooms.
8.6. In case of arrival of the Guest from 00:00 till 06:00 settling is made by rules of incomplete daily accommodation. Incomplete daily accommodation is understood as such term of accommodation in which date of arrival and date of departure of the Guest coincide, thus payment is made for full days, according to the Price-list.
8.7. The children till 7 years live in one room with parents without additional fee.
8.8. Being going to leave:
- report beforehand to the administrator about departure for timely registration of necessary documents;
- hand over a key in service of reception and placement to the administrator;
- make full calculation for provided by hotel and additional services, receive documents.
9. Rules of accommodation.
9.1. Follow the rules of accommodation established in hotel.
9.2. Do not disturb other guests of the hotel.
9.3. In due time make sure full pay of the services provided to you.
9.4. Strictly follow fire safety regulations, without allowing emergence of the centers of ignition.
9.5. Leaving the room, close cranes, windows, turn off the light and household appliances.
9.6. It is not recommended to invite strangers in the room, leave Guests in room, transfer keys, leave a door of room open.
9.7. In case of loss or damage of property of hotel, to compensate the cost of the caused damage in a full size.
9.8. It is forbidden to store flammable materials, weapon, chemical and radioactive devices in room.
9.9. The hotel does not bear responsibility for loss of money, credit cards, jewelry which is not placed in the safe.
9.10. In case of detection of loss of personal belongings from room immediately report the incident an event of administration of hotel for acceptance of necessary measures.
9.11. On the territory of hotel the system of video surveillance works. We ask to take into consideration the fact of using video cameras (except for personal rooms and toilet cabins) .
9.12. For ensuring your safety and protection of an order the staff of hotel at the time of accommodation can ask you to show the document for confirmation of hotel accommodation. We ask to accept this fact and take it with all understanding and responsibility.
9.13. Smoking in rooms is forbidden. For causing damage in connection with smoking in rooms the payment of 3000 rubles is raised.
9.14. Staying with animals is forbidden.
9.15. It is forbidden to stay in hotel in alcohol intoxication.
9.16. The head of tourist groups, incorporating minor children, have to provide the power of attorney to the right of their maintenance.
9.17. Transfer of room keys is considered as the fact of adoption of room by the guest.
9.18. In case of detection by the guest of shortcomings of room, he is obliged to report about them to the administrator. If the Guest did not declare shortcomings within 30 minutes, at departure the administrator has the right to demand from it compensation of cost of the spoiled property.
9.19. The general style of behavior is maximum correctness and politeness in the relation with the personnel and other guests.
9.20. The use of obscene expressions and behavior intruding upon leisure and rest of other Guests of hotel is not allowed.
9.21. At emergence of conflict situations and disputable situations it is necessary to address to the administrator.
9.22. The administrator reserves the right forcibly to move from hotel of the lodger violating rules of stay and if necessary to address to law enforcement agencies. Thus the cost brought for accommodation won't be returned, and the Guest is obliged to pay the cost of the rendered services.
9.23. It is forbidden to cook in rooms.
9.24. It is forbidden to make any actions menacing to safety of property of hotel.
9.25. It is forbidden to take out the property assigned to it out of room.
9.26. Emergence in service premises without the permission of administration is forbidden.
9.27. The damage caused to property of hotel pays off at market value.
10. Refund
10.1. The administration of hotel bears responsibility only for the values left in the safe or a left-luggage office of hotel.
10.2. In case of damage or theft of property of hotel by the client, he is obliged to indemnify loss at a rate of an overall cost.
10.3. The administration of hotel does not bear damage liability, caused to the guest in communication of incorrect operation by the guest of the equipment of hotel. In case of questions on operation of the equipment, the guest has to address to the reception service manager.

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